The Khyber Pakhtunkhwa Health Department’s Policy Board has directed all Medical Teaching Institutions (MTIs) in the province to begin implementing the reforms outlined in the Medical Teaching Institutions Reforms Act (MTIRA) 2026.
According to an official statement, the board has made it mandatory for MTIs to establish grievance redressal panels and introduce performance monitoring systems as part of the new amendments.
These reforms are aimed at improving transparency, accountability, and efficiency within medical institutions across Khyber Pakhtunkhwa.
Under the revised policy, every MTI will be required to set up a grievance redressal panel responsible for addressing complaints and disputes raised by staff members, patients, and other stakeholders.
The introduction of these panels is expected to provide a structured system for resolving issues within the institutions and improving communication between management and employees.
In addition to grievance panels, the Policy Board has also instructed MTIs to implement performance monitoring mechanisms. These systems will regularly evaluate the quality of healthcare services, staff performance, and overall institutional efficiency.
Officials believe that continuous monitoring will help identify weaknesses in the healthcare system and ensure that hospitals maintain modern service standards.
The board emphasized that all provisions of the amended MTIRA 2026 must be implemented without delay to ensure effective reforms across the province.
The directives come after a series of consultations and reviews conducted by the KP Health Department to identify operational gaps in public healthcare institutions.
Authorities stated that the reforms represent a significant step toward strengthening governance and improving healthcare delivery in public sector hospitals throughout the province.
The introduction of grievance panels and performance monitoring systems is expected to play a key role in modernizing the healthcare system and ensuring better service for patients.
