Consumers in Karachi have raised concerns against Pakistan Telecommunication Company Limited, alleging that the company is forcing them to purchase internet packages in order to retain their landline connections.
Residents from multiple areas, including DHA, Nazimabad, Gulistan-i-Jauhar, Gulshan-i-Iqbal, and Federal B Area, reported that their traditional copper-based landlines stopped working after PTCL upgraded its infrastructure to fibre optic technology.
According to affected users, PTCL representatives informed them that landline services would now only function if they subscribed to the company’s internet packages. Many consumers expressed frustration, saying they were being left with no option but to pay for internet services they do not need.
Several residents shared that they had already switched to alternative internet providers due to past service issues and did not want to return to PTCL. However, they now face the possibility of losing their long-standing landline numbers if they refuse to comply.
The company has promoted its fibre optic upgrade as a move toward high-speed connectivity, offering benefits such as improved internet performance and promotional packages. However, consumers claim there is a lack of clarity regarding billing practices and trial offers, with some reporting advance charges despite advertised waivers.
The situation has sparked concerns over consumer rights and fair business practices, as users argue that linking essential services like landlines to additional paid packages amounts to coercion.
Despite repeated complaints, PTCL has not issued an official response, leaving many customers uncertain about their options moving forward.
